Privacy Policy

Last updated: 30.05.2025
 

1. Who We Are

Frankie Rehab ("we", "our", or "us") is an allied health provider based in Melbourne, Australia. We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).
 

2. What Information We Collect

We may collect and hold personal information, including:

• Your name, contact details (email, phone)

• Client information (including health or disability details, if relevant to a referral)

• Employment information (if applying to join our team)

• Website usage data (such as IP address or site activity)

We only collect sensitive information when it is reasonably necessary and with your consent.
 

3. How We Collect Information

We collect personal information through:

• Website forms (e.g. referrals, contact forms)

• Direct communication (email, phone)

• Health professionals or support coordinators

• Job applications or professional networking
   

4. Why We Collect It

We use this information to:

• Provide occupational therapy services

• Process and respond to referrals

• Communicate with clients, families, and support teams

• Review and respond to employment applications

• Improve our services and website
   

5. Disclosure of Your Information

We do not sell your information.

We may disclose personal information to:

• Health professionals involved in your care

• Administrative or support staff

• IT service providers (e.g. website/email hosts)

• Government or regulatory bodies, when required by law

All disclosures are made in accordance with privacy obligations.
 

6. Storing and Securing Your Data

We store personal information securely (digitally and/or in hard copy) and take reasonable steps to:

• Protect it from misuse, loss, or unauthorised access

• Only keep it as long as necessary

• Destroy or de-identify it when no longer required
   

7. Accessing or Updating Your Information

You may request access to or correction of the personal information we hold about you. Contact us at hello@frankierehab.com, and we’ll respond within a reasonable timeframe.
 

8. Cookies & Website Analytics

Our website may use cookies to collect anonymous usage data. This helps us improve your experience. You can disable cookies in your browser settings if preferred.
 

9. Contact Us

If you have any questions or concerns about your privacy, contact:

Frankie Rehab
Email: hello@frankierehab.com
Phone: 1300 92 52 52
Melbourne, VIC
 

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

This policy is reviewed regularly to ensure it remains up-to-date.